Azana Serene Press & Placements | Women's Luxury
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RETURN POLICY

Last Revised: 01/26/2022

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. All custom or made-to-order garments such as gowns or evening separates cannot be returned.

To complete your return, we require a receipt or proof of purchase.

This website collects various types of information, such as:

There are certain situations where only partial refunds are granted: (if applicable)

• Dresses or garments with obvious signs of use

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

RETURNS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at serene@azanaserene.com.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at serene@azanaserene.com and send your item to: 7243 Cottage Grove Drive, eastvale, CA, 92880, United States.

SHIPPING RETURNS

To return your product, you should mail your product to: 7243 Cottage Grove Drive, eastvale, CA, 92880, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Due to the high value of our garments, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

HOW TO CONTACT US

If you have any questions or concerns regarding the Return Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: serene@azanaserene.com

Telephone Number: 323.422.2496

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