Timing can vary here.

We prioritize making sure ALL of our clients receive their garment in time for the special occasion or wedding.

We suggest that you finalize your order with us at least 4 weeks ahead of your event. Complexities in your design may change this.

During your design consultation, we will be able to let you know how long your custom garment or wedding gown will take to complete.

When you order custom from Azana Serene, we keep you informed at every step along the way!

The cost for custom garmnets may vary. Custom Cocktail and evening wear begins at $500 USD, while custom bridal gowns begin at $4,000 USD.

We want to make sure nothing gets between you and your special occasion. So, we make sure to discuss all payment options with our clients directly.

Custom and Bridal orders are handled through through an invoice via email.

We begin with a consultation fee to hold your date, and request the first garment payment when your order details are confirmed.

You can find our complete custom or bridal order process here.

Your final payment is made once your order has been finalized annd your final fitting is complete. Once this payment is made, we can ship or deliver your order!

Azana Serene focuses on createing women's cocktail dresses and separates, evening wear, bridesmaid dresses and bridal gowns.

We look forward to trying new unique styles to make your moment special.
Have something else in mind? Please email me directly at serene@azanaserene.com

1. For Serene Premier: Try at Home orders, click here to start your return
2. For other eligible returns: A prepaid return label will be emailed to you. Simply print it out, package your items, and drop them off with the designated carrier.

Azana Serene wants to ensure your complete satisfaction for all online purchases. We will gladly accept your return, on domestic orders (USA), of unworn and unaltered merchandise within 14 calendar days from the date delivered. Refunds may only be issued in the same form as payment and are processed 2-3 business days after the return is delivered. Shipping costs are non-refundable and returns received outside of the return window will not be eligible for refunds.

Serene Premier Try at Home orders must be purchased or postmarked within 7 day trial period. The amount you pay for your order is the deferred cost agreed to upon processing your order. Serene Premier Orders that have been purchased to keep are final sale.

Custom and bridal orders are not included in returns and refunds. These orders begin with a 50%-75% non-refundable deposit. The next or final payments are completed at delivery or pick-up of your final garment. The complexity of your order determines the deposit required to begin projects.

If you choose to cancel your custom order after we have started the process, you will not be eligible for a refund on any payments made towards your total cost or receive any materials purchased under Azana Serene.

For orders cancelled within 30 days or less of the final due date, the full payment will be due to Azana Serene upon the agreed date.

We want you to be sure about the beautiful pieces we create. They take time. The best way for us to ensure we give our clients the experience they deserve is by making sure we don’t waste time!

In the case when the product and packaging are unaltered and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.